Our support team responds within an average of 2 hours.
You can reach our team for technical issues, license and payment questions. Using the form below is recommended — it's easier to track with a ticket number.
kingshot.oto.helper@gmail.com
Support requests are answered within an average of 2 hours. During busy periods this may extend to 24 hours.
After submitting the form, you'll receive an automatic confirmation email — check your spam folder.
Check here first — your answer might already be here.
Check the following in order: (1) Make sure ADB is enabled in BlueStacks Advanced settings. (2) BlueStacks Eco Mode must be off — find the Eco Mode button in the bottom right and turn it off. (3) KingShot game must be open in BlueStacks and visible on screen, not minimized. (4) After making all settings, restart BlueStacks and try the bot again.
Most common reason: game is minimized or screen is going dark. Make sure BlueStacks isn't going to screensaver and the game is visible on screen. Also check that BlueStacks resolution is 1920×1080 and DPI is 240.
The bot only supports Turkish and English game interfaces. Your KingShot game language must be one of these two. If it's a different language, change it to Turkish or English in the game settings.
Yes. Each account requires a separate BlueStacks instance. Create multiple instances using BlueStacks Multi-Instance Manager and run KingShot separately in each. Run the bot independently for each instance. Check whether your license covers multiple accounts.
The bot auto-updates on startup. The wait time during update can be 1-3 minutes. Don't force close the process — just wait. If the issue persists, close the bot and reopen it.
After the purchase is completed, the key is automatically sent to your email address. First check your spam/junk folder. If 15 minutes have passed and it still hasn't arrived, create a support ticket using the form below — also include your order number.
You can cancel your subscription at any time using the "Manage Subscription" link from the Paddle email you received during purchase. When you cancel, the bot continues to work until the end of the current period, and the next payment will not be taken.
Fill out the form and our team will get back to you as soon as possible.
Save your ticket number. A confirmation email has been sent — check your spam folder.